Shipping policy

Shipping & Delivery Policy

Effective Date: 25-10-2025
Business Name: Bombay Sweets
Email: info@bombaysweets.com.pk
Phone: +92-213-4555131
Address: C-206 Shahida Mansion, Central Commercial Area, Allama Iqbal Road, P.E.C.H.S., Karachi.

1. Overview

At Bombay Sweets, we take great care in preparing, packing, and delivering your orders with freshness and quality as our top priority.
We offer local delivery within our service area and also provide the option for self-pickup directly from our shop.

2. Local Delivery

  • All deliveries are handled by our trusted local riders and delivery partners.

  • Delivery times may vary depending on traffic, weather conditions, rider availability, or order volume.

  • We aim to deliver your sweets as fresh as possible, and every effort is made to ensure timely delivery.

  • Please make sure the delivery address and contact details you provide are accurate to avoid any delays or misdeliveries.

3. Self Pickup (Recommended Option)

For maximum freshness and safety, we encourage customers to place orders online and pick them up personally from our shop.
This option ensures your sweets are handled directly by you — maintaining the best quality and preventing any delivery-related risks.

4. Delivery Areas

We currently offer local delivery within Karachi.
If your area is outside our service zone, please contact us to confirm delivery availability before placing your order.

5. Delivery Timing

  • Orders placed during business hours are usually prepared and dispatched within 2 ~ 3 Hours].

  • For large or customized orders, delivery times will be communicated in advance.

6. Force Majeure Disclaimer

Bombay Sweets is not responsible for any delay, damage, or non-delivery of orders caused by circumstances beyond our control, including but not limited to:

  • Traffic jams or road closures

  • Weather conditions

  • Strikes or protests

  • Accidents or vehicle breakdowns

  • Rider unavailability
    These are considered force majeure events, and no refund or compensation shall be provided in such cases.

7. Order Verification & Acceptance

Upon receiving your order, please verify the item name, quantity, and freshness. Once accepted, the order will be considered complete and final.

8. Contact for Delivery Assistance

If you experience any issue with your delivery, please contact us immediately so our team can assist you promptly.

📩 Email: info@bombaysweets.com.pk
📞 Phone: +923708907152

✅ Note: Fresh sweets are best enjoyed immediately. We advise storing them properly as per our staff’s recommendation for maximum taste and quality.